Since comfort is the key to enjoying a spa experience, we encourage you to follow our spa etiquette

Reservations
When making reservations please give us a call (248) 855-0474 two weeks in advance so that we can most effectively meet your needs. If you want to schedule a package on a Saturday, please allow 2 months prior to your desired date. Upon making an appointment client should be prepared to provide credit card details to secure the appointment; your card will not be charged unless there is a failure to cancel your appointment according our cancellation policy. To reserve a party for three or more people, please contact our Spa Director.

All specials and discounts are valid Monday through Thursday only.

Professional Ethics
For your convenience we provide male or female massage therapists. If at any time you wish to try or change to a different operator please feel free to do so. Our staff wants you to feel comfortable and encourages you to try different operators to most effectively meet your needs.

We recommend that you schedule your next facial, massage, etc. prior to leaving the spa. We will call to remind you two or three days prior to your appointment.

Lunch
A spa lunch is provided with many of our packages. We offer a variety of salads, sandwiches, fresh juices. If your services do not include lunch, it can be added to your schedule at an additional charge of $15.00.

Series of Treatments
A series of treatments on any service in the spa is offered to you at a substantial savings. All series must be prepaid in a single payment. You will be issued a series card which must be presented at the time of service. Series are valid for one year and are non-refundable and non-transferable.

Cancellation
Spa services are very popular. If you cannot make your appointment, please call 24-hours before your single service and 48 hours for multiple services or packages. Failure to do so will result in a 100% charge for reserved services. To prevent from being fully charged please adhere to our cancellation policy. This also applies to no shows.

Punctuality
Being on time is greatly appreciated so that you may receive your full services and our other clients are not inconvenienced. You can wind down, slip into a robe, and start your treatment relaxed and on time. Prior to any services please inform us about any special medical conditions, allergies, or medication that you are taking.

Checking out
When leaving Tamara's, please stop at the reception desk to settle your account. Charges may be settled with credit card, cash, check, or gift certificate. Please present your gift certificate to the receptionists before your services begin.

Gratuity
At your discretion, Tamara's personnel appreciates gratuity. A gratuity box and individual gratuity envelopes are located at the front reception desk. The industry average ranges from 10-20% of the service fees. We regret that we are unable to add a gratuity to your credit card. However we are happy to cash a personal check for you.

Products
We invite you to try our specialty line of skin essentials, cosmetics, and more. Consult a spa specialist for assistance when purchasing products. Our products are never tested on animals. If you are dissatisfied with your product/purchase a spa credit will be issued.

*any purchase can be returned as long as it is unused, accompanied by a receipt and within 7 days from the purchase and a credit will be issued - no refunds.

Sanitation
In keeping with our firm commitment to cleanliness, safety and hygiene, we use only sterilized and sanitized equipment for all services and treatment.

All out of spa services that are performed at your home or wherever you desire will have an additional 30% added to the regular price of your selected service/s and must be prepaid. Our receptionists are available to set up that appointment with you.

Tamara Spa is adjacent to a full service Hair Salon. If you would like to make an appointment to have your hair done, please call Raji Salon at 248 932-1122.

Regrets Courtesy:
We love children but please understand that we cannot accommodate them during your treatments. Our peaceful atmosphere is designed for adults; other clients come here to get away and have a relaxing time while being pampered. Please maintain quiet conversations in all areas of the Spa. For the consideration of all Spa guests and to ensure that you receive the full benefit of your service, please turn off your cell phones and beepers while in the spa. Thank you.

No smoking is allowed to ensure a healthy environment for our guests.

Personal Belongings
Valuables should not be brought into the facility, as Tamara's is not responsible for lost or stolen articles. We do provide robes for you to use, however, you are more than welcome to bring your own if you think our sizes may not fit you or you would be more comfortable in your own. Do not forget to bring sandals if you are getting a pedicure.

Prices
All prices are subject to change without notice.

Form of Payment
A credit card is required to hold any appointments and pre-payments are required for two or more people or Saturdays.

Gift certificates must be presented in order to receive your services. Our gift certificates are valid one year from the date of purchase. In order to redeem your expired gift certificates we charge an additional 20%. All certificates over three years old are not valid. If you use a series or balance card you must have it with you at the time of your service. We cannot be held responsible for lost or stolen gift certificates. No refunds. We do not keep a record of the gift certificates, series or balance cards. There will be a charge of $25 for any check issued to Tamara Spa that is not honored.

There are no substitutions of services with Tamara Spa Beauty Packages. A 50% advance deposit is required which is non-refundable if appointment is not cancelled at least 24 hours in advance and this applies also for the no-shows.

E-mail
If you would like to receive our information via the internet please leave us with your e-mail address so we can keep you up to date on our promotions, news and events, and all of our services. We honor customers' privacy and therefore will not share any information with other marketers.

* For your safety and protection this business is monitored with audio/video surveillance.

Suggestions and Comments
Learning is the key to our personal growth and we welcome and encourage your suggestions and comments to help serve you better. Do not leave the spa without addressing your concerns with our Spa Director so we can remedy the situation immediately.

Prices subject to change without notice. In certain instances, our fee schedule may change before our website does. Please confirm prices with our front desk while booking your appointment. Thanks from all of us at Tamara Spa.